Appointments

Appointments System

At Marsh House we operate an appointment only system, we do not offer a drop - in service.

All appointments with our GPs are a telephone appointment initially, with the posibility of a video call consultation to assess your clinical needs. If the GP needs to see you face to face a time will be arranged with you to attend the surgery.

Appointments with our nurses are also pre booked and vary between telephone reviews and face to face appointments.

Appointments can be made using the online booking link at the top of the page, you can also telephone 01642 561282 to make an appointment.

Alternativly you can also use our E-Consult feature which is half way down the home page of the website. This is a simple to use form and you will receive a phone call or email reply within 2 working days.

We would appreciate it if you could avoid calls for routine appointments between the hours of 08:00 and 10:30 unless for an emergency, home visit request or cancellation.

Urgent appointments - patients needing urgent medical attention will be offered an urgent same day appointment. PLEASE NOTE The Doctor will only review the 1 urgent matter in an urgent appointment slot. Any other non - urgent matters will need a seperate appointment.

 

 

a group of people standing in a room

Surgery Times

Monday to Friday 08:00 – 11:00 and 14:30 – 18:00.

Please note that we are closed for staff training every Thursday from 12 noon until 14:00.

Training Practice

Marsh House Medical Practice is a GP training practice. Qualified doctors (Registrars) work alongside regular GP’s whilst training to become general practitioners themselves.

You will be made aware when an appointment with the registrar is offered and written consent will be sought before and after any video consultation.

We also link with Newcastle University and will often have medical students working with us. The students will only be present with your consent. If you have an interesting health issue and would have the time to help us with training sessions please let us know. We would be very grateful.

Home Visits

Home visits are for people who are bedbound or too seriously ill to come to the surgery.  Please telephone the surgery on 01642 561282 before 10.30am if possible to request a home visit.  Your doctor will discuss your request with you.  When making a request the following information will be required:

Full name of the patient for whom the call is being made; age and data of birth of the patient; full address to which the doctor will be visiting; telephone number and brief details of the patient’s condition.

Extended Access

Evening and Weekend Appointments

Patients in Hartlepool and Stockton-on-Tees can now access routine GP, Physiotherapy and nurse services until 8.00pm on weekdays and up to 5.00pm on weekends and bank holidays.

This includes routine chronic disease reviews such as asthma and diabetes. It also includes musculoskeletal advice.

24 hour urgent care services are available at North Tees and Hartlepool hospitals.

The evening and weekend appointments are available to everyone registered with a GP in Hartlepool and Stockton-on-Tees and patients can book an appointment by calling Marsh House Medical Practice during practice hours or NHS 111.

Please note services may be diffrent during the COVID-19 pandemic. NHS 111 will have up to date information.

Extended hours GP and nurse appointments are available at the following centres and times:

  • Chadwick Practice, One Life, Park Road, Hartlepool, TS24 7PW
  • Tennant Street Medical Practice, Stockton-on-Tees, TS18 2AT
  • Woodbridge Practice, 30 Myton Road,Ingleby Barwick, TS17 0WG

Location

Day

Hours

All Locations

Monday - Friday Evenings

18.30 – 20.00

One Life Centre, Hartlepool

Saturday

10.00 – 13.00

Tennant Street Practice, Stockton

Saturday

10.00 – 13.00

Woodbridge Practice, Stockton

Saturday

14.00 – 17.00

One Life Centre, Hartlepool

Sunday

11.00 – 13.00

Tennant Street Practice, Stockton

Sunday

11.00 – 13.00

Woodbridge Practice, Stockton

Sunday

14.00 – 17.00

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the practice.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. You will need to rearrange your appoinment to the next one available -except in the event of a medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when booking your appointment and she will arrange this for you.